Leading Teams Through Change: Emotional Intelligence in an AI-Driven World, Powered by Harvard Business Impact
About This Course
Leading with Emotional Agility Powered by Harvard Business Impact equips team leaders and frontline managers to master four essential skills: Team Leadership & Self-Awareness, Business Innovation and Improvement, Conflict Management, and Continuous Improvement & Learning Systems.
Participants develop Team Leadership & Self-Awareness by interpreting Genos 180° feedback to recognise how daily behaviours shape team culture, enabling trust, learning, and experimentation over avoidance or resistance. They gain Business Innovation and Improvement skills to diagnose adaptive challenges distinct from technical problems in AI-accelerated contexts, identifying opportunities for change and influencing teams toward innovation.
The programme builds Conflict Management proficiency to regulate team distress patterns—such as avoidance, escalation, over-dependence, and disengagement—diffusing tensions while aligning with organisational interests. Leaders learn Continuous Improvement & Learning Systems by designing lightweight feedback loops, sense-making communication for ambiguity, and 30-day experiments that embed adaptation into routine work.
These skills empower leaders to normalise continuous change, creating resilient teams that stay stable, aligned, and effective amid AI-driven pressure.
What You'll Learn
2. Analyse team and workplace challenges in fast-changing, digitally mediated work by distinguishing technical problems from adaptive challenges and selecting management responses that support innovation, reduce conflict and improve team performance.
3. Apply empathetic listening and coaching conversations to manage team-level distress, workplace conflict and resistance arising from speed, constant change and AI-driven complexity, enabling teams to remain engaged, focused and productive.
4. Evaluate how AI-accelerated, data-rich work changes management responsibilities by assessing the importance of emotional agility, sense-making, collective learning and business innovation in improving team performance.
5. Design simple team feedback loops that support continuous learning, business innovation and workplace optimisation before AI-driven change, conflict or performance pressure escalates.
6. Apply sound team-level judgement when using AI-enabled tools and information by evaluating speed, evidence and human accountability to strengthen management decisions, shared ownership and workflow quality.
7. Apply sense-making communication and coaching conversations to help teams interpret signals, data and AI-supported inputs, align on management priorities, resolve uncertainty and take coordinated team action.
8. Facilitate constructive conflict management and collaboration in complex, AI-shaped work contexts by applying empathy, active listening and respectful challenge to strengthen trust, business innovation and team performance.
9 Develop a 30-day workplace optimisation experiment by applying one management behaviour and one team practice to strengthen learning.
Entry Requirements
Have prior exposure to supervisory, team leadership, project coordination or people management responsibilities.
Possess a basic understanding of workplace digital technologies and organisational practices.
At least 1 year of supervisory, team leadership, project coordination or people management experience;
Minimum GCE O-Level, Nitec, Higher Nitec, Diploma or equivalent qualification;
Workplace Literacy and Numeracy (WPLN) Level 7 or equivalent;
Relevant supervisory, leadership, business ownership or managerial experience deemed sufficient to support successful participation in the programme.