Facilitate Effective Communication and Engagement at the Workplace (ES-IP-301G-1) (Synchronous e-learning)
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2011500854
S$150
Original: S$300
Save S$150
About This Course
On completion of this unit, learner will be able to promote effective communication within the
team and use appropriate communication,
conflict resolution and negotiation skills to build rapport and relationship with colleagues,
stakeholders and customers, as well as resolve conflicts through negotiation while taking diversity issues into consideration
What You'll Learn
- Communicate organisational communication policies and procedures to staff and monitor their compliance
- Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
- Promote effective communication among staff taking into account diversity issues
- Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
- Assess conflict situation and develop appropriate conflict resolution strategies
- Resolve conflict using appropriate conflict resolution strategies, approaches and techniques
- Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
- Promote effective communication among staff taking into account diversity issues
- Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
- Assess conflict situation and develop appropriate conflict resolution strategies
- Resolve conflict using appropriate conflict resolution strategies, approaches and techniques
Entry Requirements
Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4. Be able to manipulate numbers at a proficiency level not lower than the ES WSQ Workplace Numeracy (WPN) level 4.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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