Communicate and Relate Effectively at the Workplace (Synchronous e-learning)

1. Interpret and analyse information received.
2. Plan response to information received taking into account the social and cultural background of recipient of information
3. Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
4. Identify signs, stages and causes of conflict with individuals or groups of people
5. Define the conflict and highlight points of differences/ contention objectively, taking
into consideration social and cultural differences of parties involved
6. Negotiate for mutually acceptable solutions by all parties using effective
communication and negotiation skills
7. Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor

Add to Comparison Back to All Courses