Facilitate Effective Communication and Engagement at the Workplace
Training Provider: SINGAPORE NATIONAL EMPLOYERS FEDERATION
Course Reference: TGS-2011501021
S$120
Original: S$240
Save S$120
About This Course
learner will be able to
promote effective communication within the
team and use appropriate communication,
conflict resolution and negotiation skills to build
rapport and relationship with colleagues,
stakeholders and customers, as well as resolve
conflicts through negotiation while taking
diversity issues into consideration.
What You'll Learn
1. Communicate organisational communication policies and procedures to staff and monitor their compliance.
2. Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
3. Promote effective communication among staff taking into account diversity issues
4. Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
5. Assess conflict situation and develop appropriate conflict resolution strategies
6. Resolve conflict using appropriate conflict resolution strategies, approaches and techniques
7. Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
2. Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
3. Promote effective communication among staff taking into account diversity issues
4. Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
5. Assess conflict situation and develop appropriate conflict resolution strategies
6. Resolve conflict using appropriate conflict resolution strategies, approaches and techniques
7. Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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