Communicate and Relate Effectively at the workplace
Training Provider: SERVICE QUALITY CENTRE PTE. LTD.
Course Reference: TGS-2011501158
S$210
Original: S$420
Save S$210
About This Course
On completion of this unit, the learner will be able to use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a winwin outcome, taking into consideration social and cultural differences.
What You'll Learn
-Interpret and analyse information received
-Plan response to information received
-Use appropriate communication techniques
-Identify signs, stages and causes of conflict
-Define the conflict and highlight points of differences/ contention objectively
-Negotiate for mutually acceptable solutions
-Communicate outcome of negotiation and propose relevant recommendations to supervisor
-Plan response to information received
-Use appropriate communication techniques
-Identify signs, stages and causes of conflict
-Define the conflict and highlight points of differences/ contention objectively
-Negotiate for mutually acceptable solutions
-Communicate outcome of negotiation and propose relevant recommendations to supervisor
Entry Requirements
Learners are assumed to:
1. Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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