Facilitate Effective Communication and Engagement at the Workplace
Training Provider: SSA ACADEMY PTE. LTD.
Course Reference: TGS-2011501177
S$130
Original: S$260
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About This Course
Upon completion of this unit, participants will be able to promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build
What You'll Learn
Participants will learn the competencies to perform the following: 1. Communicate organisational communication policies and procedures to staff and monitor their compliance
2. Maintain channels of communication to update staff on latest and relevant
work-related information according to organisational communication policies
and procedures
3. Promote effective communication among staff taking into account diversity issues
4. Use appropriate communication techniques and tools to suit different
communication styles of people in formal and informal settings
5. Assess conflict situation and develop appropriate conflict resolution strategies
6. Resolve conflict using appropriate conflict resolution strategies, approaches and techniques
2. Maintain channels of communication to update staff on latest and relevant
work-related information according to organisational communication policies
and procedures
3. Promote effective communication among staff taking into account diversity issues
4. Use appropriate communication techniques and tools to suit different
communication styles of people in formal and informal settings
5. Assess conflict situation and develop appropriate conflict resolution strategies
6. Resolve conflict using appropriate conflict resolution strategies, approaches and techniques
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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