Communicate and Relate Effectively at the Workplace
Training Provider: SINGAPORE NATIONAL EMPLOYERS FEDERATION
Course Reference: TGS-2011501461
S$110
Original: S$220
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About This Course
On completion of this unit, the learner will be
able to use effective communication techniques
to interpret, clarify, analyse and respond to
information received, and use effective
negotiation skills to resolve conflicts for a winwin
outcome, taking into consideration social
and cultural differences.
What You'll Learn
1. Sources of information within and outside the organisation (Knowledge)
2. Types of information to be received, clarified and responded to and their
features (Knowledge)
3. Different modes of communication and communication tools and their
characteristics (Comprehension)
4. Principles of effective communication and interpersonal techniques
(Comprehension)
5. Internal and external barriers to effective communication (Knowledge)
6. Social and cultural differences that impact communication (Comprehension)
7. Strategies for communicating in a courteous and respectful manner that
considers social and cultural differences (Comprehension)
8. Common types of conflict at the workplace
etc. (for more details, please refer to SNEF website: www.sgemployers.com)
2. Types of information to be received, clarified and responded to and their
features (Knowledge)
3. Different modes of communication and communication tools and their
characteristics (Comprehension)
4. Principles of effective communication and interpersonal techniques
(Comprehension)
5. Internal and external barriers to effective communication (Knowledge)
6. Social and cultural differences that impact communication (Comprehension)
7. Strategies for communicating in a courteous and respectful manner that
considers social and cultural differences (Comprehension)
8. Common types of conflict at the workplace
etc. (for more details, please refer to SNEF website: www.sgemployers.com)
Entry Requirements
Secondary Education. Able to understand, write, read and speak English.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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