ES-IP-101G-1 Communicate and Relate Effectively at the Workplace (synchronous E-learning)
About This Course
Learning Objectives
1. Sources of information within and outside the organization
2. Types of information to be received, clarified and responded to and their features
3. Different modes of communication and communication tools and their characteristics
4. Principles of effective communication and interpersonal techniques
5. Internal and external barriers to effective communication
6. Social and cultural differences that impact communication
7. Strategies for communicating in a courteous and respectful manner that considers social and cultural differences
8. Common types of conflict at the workplace
9. Ways to distinguish between objective facts and subjective interpretation in a conflict
10. Definition of negotiation
11. Types of reference documents to use during negotiations
What You'll Learn
At the end of the program, Learners will be equipped to:
• Interpret and analyse information received
• Plan response to information received taking into account the social and cultural background of recipient of information
• Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
• Identify signs, stages and causes of conflict with individuals or groups of people
• Define the conflict and highlight points of differences/ contention objectively, taking into consideration social and cultural differences of parties involved
• Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skill
• Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor