PWM-Retail: Service Leadership (SF - Supervisor)
Training Provider: Singapore Institute Of Retail Studies (SIRS)
Course Reference: TGS-2017501171
S$189
Original: S$630
Save S$441
About This Course
This course is only for the low wage workers in the PWM-Retail Sector.
Participants will gain the skills and knowledge to role model the service vision of an organisation and encourage service excellence
What You'll Learn
This programme covers the following areas:
• Characteristics of a role model
• Organisation’s vision,mission and values
• Methods to demonstrate the organisation’s vision, mission and values
• Methods to encourage team to deliver service
• Methods to promote a customer centric culture
• Methods to monitor performance of self and team
• Characteristics of a role model
• Organisation’s vision,mission and values
• Methods to demonstrate the organisation’s vision, mission and values
• Methods to encourage team to deliver service
• Methods to promote a customer centric culture
• Methods to monitor performance of self and team
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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