PWM-Retail: People and Relationship Management (SF - Supervisory) [Synchronous E-Learning]
Training Provider: Singapore Institute Of Retail Studies (SIRS)
Course Reference: TGS-2018500221
S$189
Original: S$630
Save S$441
About This Course
This course is only for the low wage workers in the PWM-Retail Sector.
This programme provides knowledge and necessary skills to:
•Identify diversity markers and their implications at workplace
•Assess diversity challenges and opportunities
•Build team cohesion and promote an inclusive work environment
•Manage diversity and maximise opportunities in the service environment
What You'll Learn
Research has shown that companies that are committed to diverse leadership are more successful. Such companies are making diversity a competitive differentiator that helps to shift market share towards them. These companies are not only better able to win top talent, they can also improve their customer orientation, employee satisfaction and decision making that lead to increasing returns. With a well-managed diverse team, the workplace is empowered to transform conflicts and challenges into opportunities for team cohesion, leading to higher performance, increase efficiency and excellent service delivery.
The course covers the following areas:
. Types of diversity markers
. Diversity and implications at work
. Managers’ competencies leading diverse teams
. Build a cultural diversity workplace
. Application of emotional intelligence in a diverse workplace
. Employees’ competencies working in diverse teams
. Importance of an Inclusive & harmonious workplace
. Benefits of workplace diversity
. Design workplaces for diversity & inclusion
. Develop cohesive teams in a diverse workplace
. Strategies for developing teams
. Winning hearts & minds in a diverse workplace
The course covers the following areas:
. Types of diversity markers
. Diversity and implications at work
. Managers’ competencies leading diverse teams
. Build a cultural diversity workplace
. Application of emotional intelligence in a diverse workplace
. Employees’ competencies working in diverse teams
. Importance of an Inclusive & harmonious workplace
. Benefits of workplace diversity
. Design workplaces for diversity & inclusion
. Develop cohesive teams in a diverse workplace
. Strategies for developing teams
. Winning hearts & minds in a diverse workplace
Entry Requirements
- GCE 'O' level Credit (at least C6) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 5 for Reading, Listening and Numeracy; and
- With at least 2 years supervisory working experience in retail or 3 years supervisory/managerial working experience in non-retail sector
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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