People and Relationship Management (PRML1)
About This Course
This is a hands-on course that incorporates experiential and hands on activities to aid the learners in working in a diverse service environment. Through experiential games, the learner will be able to embrace the value of diversity; he/she will also be equipped with Emotional Intelligence strategies to respond better to challenges in the diverse service environment when dealing with colleagues and customers.
What You'll Learn
• Apply EI with customers (internal and external)
• Respond better to challenges in diverse service environment
• Be more aware of your own behaviour when dealing with people who are different from you
Entry Requirements
For this course, learners are assumed to have or be able to…
1. Have an understanding of the organisation’s product and service offering
2. Have an understanding of the organization’s structure, standard operating procedures and guidelines on customer service
3. Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3