Engage in Service Innovation – SFw
Training Provider: SINGAPORE CHINESE CHAMBER INSTITUTE OF BUSINESS
Course Reference: TGS-2019503826
S$170
Original: S$340
Save S$170
About This Course
1. Recognise the importance of service innovation in the organization 2. Generate potential service innovation ideas to transform the customer experience 3. Evaluate potential service innovation ideas according to organizational evaluation criteria 4. Present mock up of service innovation ideas to stakeholders
What You'll Learn
This unit covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.
Entry Requirements
1. Have an understanding of the organisation's product and service offering. 2. Have an understanding of the organisation's structure, standard operating procedures and guidelines on customer service.
3. Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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