Champion a Service Excellence Ethos (Service Leadership)
Training Provider: SERVICE QUALITY CENTRE PTE. LTD.
Course Reference: TGS-2019503850
S$345
Original: S$690
Save S$345
About This Course
This course covers knowledge and application skills to champion the service excellence ethos in an organisation. It involves the development of a customer-focused strategy that will champion and communicate a service excellence ethos that fosters a customer-centric service culture.
What You'll Learn
Design a customer-focused strategy that is in line with the organisation’s vision, mission and values
Advocate the service excellence ethos to obtain buy-in from internal stakeholders
Evaluate customer-focused strategy to determine corrective actions
Update the customer-focused strategy in line with market trends and opportunities
Advocate the service excellence ethos to obtain buy-in from internal stakeholders
Evaluate customer-focused strategy to determine corrective actions
Update the customer-focused strategy in line with market trends and opportunities
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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