Engage in Service Innovation Initiatives (SF)
Training Provider: SINGAPORE NATIONAL EMPLOYERS FEDERATION
Course Reference: TGS-2019504184
S$200
Original: S$400
Save S$200
About This Course
Recognise the importance of service innovation in the organisation
Generate potential service innovation ideas to transform the customer experience
Evaluate potential service innovation ideas according to organisational evaluation criteria
Present mock up of service innovation ideas to stakeholders
What You'll Learn
Service innovation and the Importance of it
Improving service delivery, increasing competitiveness in the market, winning new customers, etc
Methods to generate potential service innovation ideas
Divergent and convergent thinking
Evaluating potential service innovation
Individually or in a collaborative environment
Organisational evaluation criteria
impact on resources in organisation, time required for implementation, degree of implementability, etc
Types of mock-ups and creating it
Flowchart, diagram. Picture, scenario, simulations, etc
Types of Stakeholders’ and their decisions
Types of follow-up actions
refining idea according to stakeholders’ requirements, etc
Improving service delivery, increasing competitiveness in the market, winning new customers, etc
Methods to generate potential service innovation ideas
Divergent and convergent thinking
Evaluating potential service innovation
Individually or in a collaborative environment
Organisational evaluation criteria
impact on resources in organisation, time required for implementation, degree of implementability, etc
Types of mock-ups and creating it
Flowchart, diagram. Picture, scenario, simulations, etc
Types of Stakeholders’ and their decisions
Types of follow-up actions
refining idea according to stakeholders’ requirements, etc
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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