Coach for Service Performance (SF)
Training Provider: SINGAPORE NATIONAL EMPLOYERS FEDERATION
Course Reference: TGS-2019504188
S$250
Original: S$500
Save S$250
About This Course
Recognise the role of a coach in coaching for service performance
Prepare coaching plan for individuals to address service performance issues
Demonstrate the use of coaching techniques to address service performance issues
Monitor progress of individual for improvements in service performance
What You'll Learn
Characteristics and roles of a coach
Active listening skills, empathy, time management skills, understanding an individual’s role in service delivery, providing advice on performance towards achieving organisation’s service standards, training individuals to improve their work performance etc
Coaching plan
Objectives of coaching
Platforms for coaching
Roles & responsibilities of the coach and the individual
Areas of development for the individual
Coaching techniques and styles
Key milestones
Methods to monitor progress
Providing feedback
Methods to identify areas of improvement
Techniques for monitoring individual for improvements in service performance
Coaching challenges
Methods to overcome barriers to learning
Different coaching styles for different learning styles
Unsuitable learning environment
Active listening skills, empathy, time management skills, understanding an individual’s role in service delivery, providing advice on performance towards achieving organisation’s service standards, training individuals to improve their work performance etc
Coaching plan
Objectives of coaching
Platforms for coaching
Roles & responsibilities of the coach and the individual
Areas of development for the individual
Coaching techniques and styles
Key milestones
Methods to monitor progress
Providing feedback
Methods to identify areas of improvement
Techniques for monitoring individual for improvements in service performance
Coaching challenges
Methods to overcome barriers to learning
Different coaching styles for different learning styles
Unsuitable learning environment
Entry Requirements
Working adults with at least secondary school education and are proficient in English (writing, speaking, listening and reading).
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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