Coach for Service Performance (Service Coaching)
About This Course
This course addresses the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. It also includes the use of coaching techniques to close service gaps and monitor the progress of individuals for improvements in service performance.
What You'll Learn
Prepare coaching plan for individuals to address service performance issues
Demonstrate the use of coaching techniques to address service performance issues
Monitor progress of individual for improvements in service performance
Entry Requirements
Learners are assumed to:
1. Have an understanding of the organisation’s vision, mission, values, processes
and procedures
2. Have an understanding of the organization’s product and service offering
3. Have an understanding of the organization’s service excellence procedures
and practices and be able to impart service practices to peers, juniors and
subordinates
4. Have 2 years of experience in a service-related capacity
5. Be able to speak, listen and read English at a proficiency level not lower than
the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace
Literacy (WPL) Level 4