Develop Service Operations (Service Planning and Implementation)
About This Course
This course covers knowledge and application skills to develop a service operations plan in order to deliver service excellence. It involves developing a service operations plan which is in line with the customer-focused strategy, communicating the service operations plan to the team, evaluating the service operations performance and implementing corrective action for improvement.
What You'll Learn
Communicate service operations plan to team
Evaluate performance of service operations against organisation’s key performance indicators
Implement corrective actions to improve service operations performance
Entry Requirements
Learners are assumed to:
1. Have a comprehensive understanding of the organisation’s vision, mission, values, business goals
2. Have 3 years of supervisory experience in a service-related capacity
3. Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ)
Workplace Literacy (WPL) Level 5