Develop Service Recovery Framework (Service Challenges)
Training Provider: SERVICE QUALITY CENTRE PTE. LTD.
Course Reference: TGS-2019504211
S$295
Original: S$590
Save S$295
About This Course
This course covers the knowledge and application skills to develop a service recovery framework. This involves analysing service challenges to ascertain service delivery gaps, developing a service recovery framework, cascading the service recovery procedures to staff and evaluating the impact of the strategies.
What You'll Learn
Analyse service challenges to ascertain service delivery gaps
Develop service recovery framework to address service delivery gaps
Cascade service recovery framework to stakeholders
Evaluate the effectiveness of service recovery strategies
Develop service recovery framework to address service delivery gaps
Cascade service recovery framework to stakeholders
Evaluate the effectiveness of service recovery strategies
Entry Requirements
Learners are assumed to:
1. Have an in-depth understanding of the organisation’s vision, mission, values,
business goals
2. Have 3 years of managerial experience in a service-related capacity
3. Be able to speak, listen, read and write English at a proficiency level not lower
than the Employability Skills Workforce Skills Qualification (ES WSQ)
Workplace Literacy (WPL) Level 7
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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