Develop New Products / Services (Service Innovation)
Training Provider: SERVICE QUALITY CENTRE PTE. LTD.
Course Reference: TGS-2019504214
S$295
Original: S$590
Save S$295
About This Course
This course covers the knowledge and application skills to develop new product or services to address customer needs and expectations. It covers the planning, development and implementation process of the newly developed product or service offering.
What You'll Learn
Assess customer’s needs and expectations to develop new products / services
Innovate product / service offerings to respond to customer’s needs and expectations
Evaluate product / service developed to ensure that it is in line with customer’s needs and expectations
Innovate product / service offerings to respond to customer’s needs and expectations
Evaluate product / service developed to ensure that it is in line with customer’s needs and expectations
Entry Requirements
Learners are assumed to:
1. Have a comprehensive understanding of the organisation’s vision, mission,
values, business goals
2. Have 3 years of managerial experience in a service-related capacity
3. Be able to speak, listen, read and write English at a proficiency level not lower
than the Employability Skills Workforce Skills Qualification (ES WSQ)
Workplace Literacy (WPL) Level 5
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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