Drive Service Quality and Customer Satisfaction (Service Information and Results)
Training Provider: SERVICE QUALITY CENTRE PTE. LTD.
Course Reference: TGS-2019504257
S$345
Original: S$690
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About This Course
This course covers knowledge and application skills in the assessment of the service quality and customer satisfaction levels within an organisation. It involves the identification of relevant benchmark criteria and key performance indicators to monitor and manage customer information for service excellence.
What You'll Learn
Develop service quality and customer satisfaction framework in accordance with organisation’s business strategy
Evaluate service quality and customer satisfaction performance against benchmarking criteria and key performance indicators
Communicate service quality and customer satisfaction performance to stakeholders
Evaluate service quality and customer satisfaction performance against benchmarking criteria and key performance indicators
Communicate service quality and customer satisfaction performance to stakeholders
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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