Apply Service Excellence for Operations (Classroom & Asynchronous e-learning) SF
Training Provider: SINGAPORE NATIONAL EMPLOYERS FEDERATION
Course Reference: TGS-2019504361
S$125
Original: S$250
Save S$125
About This Course
• One’s Role in the Organisation's Service Value Chain
• The Service Value Chain Analysis Tool
• Information Commonly Sought by Customers
• Meeting Customers Needs & Expectations
• Defining Principles of Effective Team Communication
• Identifying Service Performance Issues
• Escalating Issues that Impact Organisation’s Service Standards
What You'll Learn
Introduction
• Service Excellence Skill Standard
• Overview of the Module
Session 1
•One’s Role in the Organisation Service Value Chain
•My Personal Objectives
•What is a Service Value Chain? and more
Session 2:
•Information Commonly Sought by Customers
•Customers – Who are They?
• What do Customers Really Want? and more
Session 3:
•Deliver Service as Part of a Team According to Organisation’s Service Standards
•Delivering Service as an Effective Team
•Principles of Effective Team Communication and more
Session 4:
•Escalate Issues that Impact Organisation’s Service Standards
•Service Performance Issues
•Organisation’s Service Escalation Process and more
• Service Excellence Skill Standard
• Overview of the Module
Session 1
•One’s Role in the Organisation Service Value Chain
•My Personal Objectives
•What is a Service Value Chain? and more
Session 2:
•Information Commonly Sought by Customers
•Customers – Who are They?
• What do Customers Really Want? and more
Session 3:
•Deliver Service as Part of a Team According to Organisation’s Service Standards
•Delivering Service as an Effective Team
•Principles of Effective Team Communication and more
Session 4:
•Escalate Issues that Impact Organisation’s Service Standards
•Service Performance Issues
•Organisation’s Service Escalation Process and more
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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