Aligning Your Service Promises (Synchronous e-Learning)
Training Provider: IMPACT MANAGEMENT SEMINARS PTE LTD
Course Reference: TGS-2019504379
S$110
Original: S$220
Save S$110
About This Course
Program to equip participants with the skills and knowledge to align one's actions and behaviors to the organization's vision, mission, and values. Participants will be able to recognize the role one plays in contributing to the organization's service guidelines, demonstrate professionalism and service excellence when engaging with customers, and monitor own performance to ensure alignment with service excellence standards.
What You'll Learn
Know your role in the service value chain; Performing your role effectively; Interpreting guiding principles - vision, mission, and values; How to deliver and achieve service excellence; Service behaviors and service mindset; Monitor own performance; Improving service performance
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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