Building Rapport to Create Selling/Service Opportunities (Synchronous e_Learning)
Training Provider: IMPACT MANAGEMENT SEMINARS PTE LTD
Course Reference: TGS-2019504386
S$270
Original: S$540
Save S$270
About This Course
To equip participants with the skills and knowledge to build rapport with customers to gain trust and confidence, perform post-sales follow up to create selling and service opportunities, respond to selling and service opportunities effectively, and handle service challenges professionally
What You'll Learn
developing product or service knowledge to meet customer needs; methods to build rapport; performing post-sales follow-up actions; responding to selling and service opportunities; service triggers; service challenges; performing service recovery; negotiating acceptable solutions
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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