Effective Telephone Techniques and Follow-Up Actions
Training Provider: IMPACT MANAGEMENT SEMINARS PTE LTD
Course Reference: TGS-2019504400
S$150
Original: S$300
Save S$150
About This Course
Program to equip participants with the skills and techniques to leverage on organisational resources when engaging with customers over various platforms, portray professional etiquette when responding to customers, and escalate feedback received over various platforms using appropriate channels.
What You'll Learn
Engaging customers over the telephone and email; observing telephone etiquette when communicating with customers over the telephone; handling customer feedback and complaints; handling different types of caller's behaviors; applying principles of effective communication when interacting with customers; performing follow-up actions through emails; identifying areas of improvement; escalating feedback
Entry Requirements
able to speak, read, and write at a English proficiency level of ES WPLN L3 or equivalent
attitudes that include: a sense of responsibility, able to organise and multi-task, being passionate in performing work activities
target age group: 25 and above
minimum education level: secondary education
required years of experience: 6 months of work experience
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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