Effective Supervisory Skills
Training Provider: IMPACT MANAGEMENT SEMINARS PTE LTD
Course Reference: TGS-2019504403
S$270
Original: S$540
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About This Course
Program to equip participants with the skills and knowledge to demonstrate the characteristics of an effective supervisor, promote a customer-centric culture within team members so as to achieve service excellence, fostering teamwork for performance, and monitoring the performance of the team and oneself.
What You'll Learn
- Characteristics of an Effective Supervisor: balancing authority with work objectives, leadership, and the power of influence
- Fostering teamwork for performance: leading the team, developing trust and confidence, empowering team members, handling conflicts
- Developing customer-centric service culture: aligning performance to standards, applying effective delegation techniques, handling change and resistance, motivating colleagues
- Manage Performance: identify performance gaps, handling people and work problems, monitor performance of self and team, obtaining feedback.
- Fostering teamwork for performance: leading the team, developing trust and confidence, empowering team members, handling conflicts
- Developing customer-centric service culture: aligning performance to standards, applying effective delegation techniques, handling change and resistance, motivating colleagues
- Manage Performance: identify performance gaps, handling people and work problems, monitor performance of self and team, obtaining feedback.
Entry Requirements
able to speak, read, and write at a English proficiency level of ES WPLN L3 or equivalent
attitudes that include: a sense of responsibility, able to organise and multi-task, being passionate in performing work activities
target age group: 25 and above
minimum education level: secondary education
required years of experience: 6 months of work experience
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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