Engage in Service Innovation Initiatives (Service Innovation)
Training Provider: SERVICE QUALITY CENTRE PTE. LTD.
Course Reference: TGS-2019504428
S$210
Original: S$420
Save S$210
About This Course
This course covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.
What You'll Learn
Recognise the importance of service innovation in the organisation
Generate potential service innovation ideas to transform the customer experience
Evaluate potential service innovation ideas according to organisational evaluation criteria
Present mock up of service innovation ideas to stakeholders
Generate potential service innovation ideas to transform the customer experience
Evaluate potential service innovation ideas according to organisational evaluation criteria
Present mock up of service innovation ideas to stakeholders
Entry Requirements
Assumed Skills
Learners are assumed to:
• be able to operate a personal laptop or desktop computer.
• be able to listen, speak English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) level 3.
• be able to read and write English at a proficiency level equivalent to ES WSQ WPL Level 3.
Assumed Knowledge
Learners are assumed to:
• have knowledge on the retail scene in Singapore
• have knowledge on organisation’s brand identity
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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