Engage in Service Innovation Initiatives_SF
Training Provider: TRAINING VISION INSTITUTE PTE. LTD.
Course Reference: TGS-2019504438
S$160
Original: S$320
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About This Course
• Importance of Service Innovation
• Types of Service Innovation
• Identify Service Gaps and Generate Service Innovation Ideas
• Perfect an idea to rally buy-in.
What You'll Learn
• Innovate of Die??
- Why Innovate?
- Types of Service Innovation
- Two dimension in Service Innovation
o The Degree of Value co-creation
o The Degree of Networked-collaboration
- Understanding Service Innovation via Value Co-Creation
- What is Value Co-creation
- Customer as the Co-Creator of Value
- How to engage your customers in the value chain
• Networked-Collaboration
- Coodinating internal & external resources for integrated resources
- Integration of Specialised compentencies
- Generation of Potential Ideas
- Convergent Thinking
- Divergent Thinkings
- Methods to evaluate ideas
- Evaluate the Ideas
• Prototyping Ideas For Buy In
- Resources and timeline
- Mocks Ups
- Presentation to Stakeholders
- Follow Up & Monitor
- Why Innovate?
- Types of Service Innovation
- Two dimension in Service Innovation
o The Degree of Value co-creation
o The Degree of Networked-collaboration
- Understanding Service Innovation via Value Co-Creation
- What is Value Co-creation
- Customer as the Co-Creator of Value
- How to engage your customers in the value chain
• Networked-Collaboration
- Coodinating internal & external resources for integrated resources
- Integration of Specialised compentencies
- Generation of Potential Ideas
- Convergent Thinking
- Divergent Thinkings
- Methods to evaluate ideas
- Evaluate the Ideas
• Prototyping Ideas For Buy In
- Resources and timeline
- Mocks Ups
- Presentation to Stakeholders
- Follow Up & Monitor
Course Details
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