PWM-Retail: Service Coaching (SF - Supervisor) [Synchronous E-Learning]
About This Course
This course is only for the low wage workers in the PWM-Retail Sector.
This module equips manager/supervisor/team leader with the knowledge and skills to coach co-workers for service performance. Participants will learn to identify the coaching needs of individuals, as well as prepare and deliver a coaching plan. They will also learn to use coaching techniques to close service gaps, provide feedback and monitor the progress of individuals for improvements in service performance.
What You'll Learn
- Recognise the role of a coach in coaching for service performance
- Prepare coaching plan for individuals to address service performance issues
- Demonstrate the use of coaching techniques to address service performance issues
- Monitor progress of individual for improvements in service performance
Entry Requirements
- GCE 'O' level Credit (at least C6) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 5 for Reading, Listening and Numeracy; and
- With at least 2 years supervisory working experience in retail or 3 years supervisory/managerial working experience in non-retail sector