Demonstrate the Service Vision (SF)
Training Provider: SINGAPORE NATIONAL EMPLOYERS FEDERATION
Course Reference: TGS-2019504644
S$200
Original: S$400
Save S$200
About This Course
Recognise the role one plays in contributing to the organisation’s vision, mission and values
Demonstrate service delivery in accordance with the organisation’s vision, mission and values
Monitor own performance to ensure consistency with the organisation’s vision, mission and values
What You'll Learn
Course Outline
Role
Ways to recognise the role one plays in contributing to the organisation’s vision, mission and values may include understanding the:
significance and impact of one’s role within the service value chain
standard in which one is required to perform the role and how it affects the realisation of the organisation’s vision, mission and values
Demonstrate service delivery
Methods to demonstrate service delivery in line with the organisation’s service vision, mission and values include:
delivering service in accordance with the organisation’s vision, mission and values
demonstrating behaviour consistent with the organisation’s branding guidelines, etc
Methods to monitor own performance
completing reflective journals or assessments
comparing performance objectives to actual performance of self
obtaining feedback
Role
Ways to recognise the role one plays in contributing to the organisation’s vision, mission and values may include understanding the:
significance and impact of one’s role within the service value chain
standard in which one is required to perform the role and how it affects the realisation of the organisation’s vision, mission and values
Demonstrate service delivery
Methods to demonstrate service delivery in line with the organisation’s service vision, mission and values include:
delivering service in accordance with the organisation’s vision, mission and values
demonstrating behaviour consistent with the organisation’s branding guidelines, etc
Methods to monitor own performance
completing reflective journals or assessments
comparing performance objectives to actual performance of self
obtaining feedback
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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