Customer Experience Innovation (synchronous E-learning)
Training Provider: NATC INSTITUTE PTE. LTD.
Course Reference: TGS-2019504731
S$400
Original: S$800
Save S$400
About This Course
At the end of Customer Experience Innovation course, participants will be able to equip with knowledge and skills to develop, analyse gaps in the customer journey map and evaluate proposed improvements for implementation to enhance good customer experience.
In the programme, they will foster attributes to become more innovative, creative, collaborative and highly adaptive team leader.
What You'll Learn
Learning Unit 1
● K1 - Components of customer journey map
Learning Unit 2
● A2 - Analyse gaps in the customer journey map
● K2 - Methods to develop a customer journey map for the organisation
Learning Unit 3
● A1 - Develop the organisation’s customer journey map
● K4 - Organisation’s target customers
Learning Unit 4
● A3 - Evaluate proposed improvements to innovate the customer experience
● K3 - Features and benefits of products and/or services that enhance customer experience
Learning Unit 5
● A4 - Plan the implementation of agreed recommendations that enhance the customer experience
● K5 - Complementary products and/or services that enhance customer experience
● K1 - Components of customer journey map
Learning Unit 2
● A2 - Analyse gaps in the customer journey map
● K2 - Methods to develop a customer journey map for the organisation
Learning Unit 3
● A1 - Develop the organisation’s customer journey map
● K4 - Organisation’s target customers
Learning Unit 4
● A3 - Evaluate proposed improvements to innovate the customer experience
● K3 - Features and benefits of products and/or services that enhance customer experience
Learning Unit 5
● A4 - Plan the implementation of agreed recommendations that enhance the customer experience
● K5 - Complementary products and/or services that enhance customer experience
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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