BIZ-MSQ Managing Service Quality
Training Provider: NATIONAL UNIVERSITY OF SINGAPORE
Course Reference: TGS-2019506389
S$600
Original: S$2,000
Save S$1,400
About This Course
The course will explore the growth of services and the importance of managing customer experiences. The course will also examine drivers of customer loyalty and examine why service quality is an important determinant. We will also examine the use of technology in services. There will be some in class exercises to examine various elements of service quality as well as sharing of experiences .
What You'll Learn
The course will explore the growth of services and the importance of managing customer experiences. The course will also examine drivers of customer loyalty and examine why service quality is an important determinant. We will also examine the use of technology in services. There will be some in class exercises to examine various elements of service quality as well as sharing of experiences .
Entry Requirements
Course will be conducted in English.� Participants must have basic knowledge about services, as well as an interest in service quality.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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