Customer Loyalty and Retention Strategy Formulation (Synchronous and Asynchronous E-learning)
Training Provider: NATC INSTITUTE PTE. LTD.
Course Reference: TGS-2020503762
S$400
Original: S$800
Save S$400
About This Course
At the end of this module Customer Loyalty and Retention Strategy Formulation, participants will be equipped with the knowledge and skills to manage customer loyalty and retention and evaluate
customer relationship information to measure effectiveness of programmes.
On completion of the training, the participants should have the knowledge and application skills required to plan and support the organisations customer loyalty strategies to improve customer acquisition and retention for business continuity.
What You'll Learn
On completion of this workshop, the learners should have the knowledge and ability to understand the:
• TLO 1: Establish the key components of Customer Loyalty Strategies
• TLO2: Develop strategies for customer acquisition and retention
• TLO3: Understand organisation’s policies, procedures and guidelines addressing customer loyalty
• TLO4: Refine workflow processes and SOPs for service delivery
• TLO5: Manage and monitor Loyalty Program Success.
• TLO 1: Establish the key components of Customer Loyalty Strategies
• TLO2: Develop strategies for customer acquisition and retention
• TLO3: Understand organisation’s policies, procedures and guidelines addressing customer loyalty
• TLO4: Refine workflow processes and SOPs for service delivery
• TLO5: Manage and monitor Loyalty Program Success.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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