Dialogflow AI Chatbot Platform Management for Beginners
About This Course
Embark on an exciting journey into the world of AI chatbots with our Dialogflow course tailored for beginners. This course equips you with foundational knowledge and practical skills in building and managing chatbots using Dialogflow. You'll learn how to create conversational agents, implement natural language understanding, and use the Dialogflow Console effectively.
The course also offers strategic insights into enhancing user experience through conversational design. You'll learn how to tailor the conversational flow, integrate with various platforms, and analyze chatbot performance metrics. By mastering these essential aspects, you will be well-prepared to create a more intuitive and responsive AI chatbot, thereby boosting customer engagement and satisfaction.
What You'll Learn
- determine AI chatbot strategy
- develop AI chatbot content and Integrate to media platforms
- develop AI chatbot implementation plan
- evaluate AI chatbot performance
Course Outline:
Topic 1 AI ChatBot 101
What are Chatbots?
Types of Chatbots
Benefits of AI Chatbots
Principles of Chatbot Design
Tools/Frameworks for Chatbot
Introduction to Google Cloud and Dialogflow
Topic 2: AI Chatbot Development with Dialogflow
Agents
Intents & Entities
Actions & Parameters
Responses
Rich Messages & Custom Payload
Follow Up Intents & Contexts
Events
Fulfilment
Platforms Integration
Topic 3: Chatbot Implementation Plan
Chatbot Implementation Strategy
Design Thinking Methodology
Topic 4: Chatbot Evaluation and Analytics
Chatbot Metrics and Analytics
Chatbot Monitoring & Improvement
Entry Requirements
Knowledge and Skills
• Able to operate computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
• Positive Learning Attitude
• Enthusiastic Learner
Experience
• Minimum of 1 year of working experience.
• Minimum 18 years old