Innovate Products & Services (Classroom and Asynchronous E-learning)
About This Course
The session is adapted from the framework of an organizational program on influencing stakeholders to cover a range of topics which can possibly include but is not limited to the following:
- Know your ‘customer’
- Know your product, service or idea
- Know your competitors
- Distill the customer-oriented proposition
- Pull it all together during networking & meetings
- Hook, Line & Sinker Conversion Method
- What is networking (and what not)?
- How can we get a grip on the vague concept of networking?
- Where is the real power of the network?
- How to reach your goals faster by tapping into the power of your network
- The 5 steps of networking at a reception and every other networking event
- Challenges in implementing customer experience management initiatives
- Understanding motivations, needs, and concerns of sales, marketing and senior management
- What you need to do to gain these stakeholders’ commitment?
What You'll Learn
Entry Requirements
• Educational qualifications: ‘O’ Level / ‘A’ Level / Polytechnic Diploma / Degree
• Number of years of working experience: 3 years (minimum)
• WPLN Level: Level 5 (minimum)