Analytics for the Hospitality Industry
Training Provider: Republic Polytechnic
Course Reference: TGS-2020504797
S$81
Original: S$270
Save S$189
About This Course
With the use of big data, this course helps to establish and trengthen customer satisfaction with insights in implementing engagement strategies.
This course teaches the learner to:
- Understand the importance of Customer Satisfaction.
- Understand how survey questionnaires are developed.
- Calculate Customer Satisfaction (C-Sat) and Net Promoter Score (NPS).
- Understand how C-Sat and NPS is being used in organisations
What You'll Learn
By the end of the course, participants will be able to:
Understand how survey questionnaires are developed
Calculate Customer Satisfaction (C-Sat) and Net Promoter Score (NPS)
Understand how C-Sat and NPS is being used in organisations
Apply the concepts and enhance Customer Satisfaction
Understand how survey questionnaires are developed
Calculate Customer Satisfaction (C-Sat) and Net Promoter Score (NPS)
Understand how C-Sat and NPS is being used in organisations
Apply the concepts and enhance Customer Satisfaction
Entry Requirements
Proficiency in English
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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