Digitalising your Customer Experience
Training Provider: Republic Polytechnic
Course Reference: TGS-2020504799
S$81
Original: S$270
Save S$189
About This Course
As innovation and transformation takes hold in Singapore’s Hospitality 4.0 journey, it is important to understand the importance of blending human and digital touchpoints in order to deliver the best experience. To be able to stage and deliver the best experience, it is important to be able to interpret data gathered at touchpoints to enhance overall experiences. This course aims to bring awareness the importance of co-existence of both human and digital touchpoints.
What You'll Learn
By the end of the course, participants will be able to
Describe the types of digital technologies commonly used today for businesses
Examine the applications of digital technologies to enhance customer experience
Frame new ideas using the “What if” methodology to explore different ways of doing things
Describe the types of digital technologies commonly used today for businesses
Examine the applications of digital technologies to enhance customer experience
Frame new ideas using the “What if” methodology to explore different ways of doing things
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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