Customer Experience 4.0
Training Provider: Republic Polytechnic
Course Reference: TGS-2020504814
S$81
Original: S$270
Save S$189
About This Course
Customer Journey Mapping is essential in enhancing customer experience in hospitality industry. It helps in the process of review, design and develop strategies in engaging customers at various touch points.
Use Customer Journey Maps to guide innovation and transformation for sustainable success:
• Create a Customer Journey Map,
• Create different touch points through innovation and technological through the use of a Customer Journey Map
What You'll Learn
By the end of the course, participants will be able to
Understand Customer Experience
Examine the impact of Service 4.0 (The Future of Services in the Economy) on CX
Plan a customer experience strategy for your organisation
Understand Customer Experience
Examine the impact of Service 4.0 (The Future of Services in the Economy) on CX
Plan a customer experience strategy for your organisation
Course Details
Back to All Courses
Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
More Courses from Republic Polytechnic
3D (three-dimensional) Modelling and Animation introduces students to the fundamentals of 3D modelli...
The application of Computer Vision in object identification and classification is well-established s...
The course equips learners on the skills of qualitative market research such as facilitating focus g...