EVSL4 - Manage Customers (Synchronous e-learning)

1. Explain the importance and purpose of integrating the Customer Relationship Management
approach within the organisation's service processes
2. Formulate an effective Customer Account
Management Framework that provides the organisation a more integrated approach to measure
and evaluate customers' needs and satisfaction levels
3. Develop a Customer Service Plan to align
the organisation's customer service activities with customers' needs and expectations
4. Recommend CRM administration tools to adapt and innovate effective service processes to
implement the Customer Account Management Framework and Customer Service Plan successfully in the organisation

Add to Comparison Back to All Courses