Effectiveness Management L3 (Communicate and Relate Effectively at the Workplace)
About This Course
Effectiveness Management L3 (Communicate and Relate Effectively at the Workplace) will provide an overview on the importance of aligning organization policies and procedures and to create awareness of effective communication and its barriers. It covers the effective use of communication techniques in work settings, apply communication techniques to address the barriers and conflicts in the communication. Learners will also learn about the negotiation skills, delegation of work to the team and provide guidance and opportunities for team to contribute ideas in relation to organisation objectives. It also covers the implementation plan and evaluation process on the effectiveness of implemented solution.
What You'll Learn
• Analyse information received and align with organizational policies and procedures to communicate at all levels within the organization.
• Communicate and respond to information received considering the background of individual role and recipient of information
• Use appropriate communication techniques to clarify and respond to workplace situations
• Use appropriate communication techniques to clarify and respond to workplace situations
• Apply communication plan that improve the effectiveness of implementation plans
• Address the barriers to communication and work with team to achieve organizational objectives
• Evaluate and communicate team performance and recommend solution for improve effectiveness of plan
Entry Requirements
The admission requirements are:
• No prior experience or knowledge required
• Min 18 years old
• Primary school level onwards
• Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4