Demonstrate the Service Vision (Service Leadership) (Chinese)
Training Provider: SERVICE QUALITY CENTRE PTE. LTD.
Course Reference: TGS-2020506090
S$125
Original: S$250
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About This Course
This unit covers knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in
contributing to the service vision.
What You'll Learn
-Recognise the role one plays in contributing to the organisation’s vision, mission, and values
-Demonstrate service delivery in accordance with the organisation’s vision, mission, and values
-Monitor own performance to ensure consistency with the organisation’s vision, mission, and values
-Demonstrate service delivery in accordance with the organisation’s vision, mission, and values
-Monitor own performance to ensure consistency with the organisation’s vision, mission, and values
Entry Requirements
Learners are assumed to:
1. Have an understanding of the organisation’s product and service offering
2. Have an understanding of the organization’s structure, standard operating procedures and guidelines on customer service
3. Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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