Establish Relationships for Customer Confidence (Service Excellence) (Chinese)
About This Course
This course covers knowledge and application skills to build customer confidence in the organisation and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.
What You'll Learn
Establish customer rapport to build customer confidence in accordance with the organisation’s guidelines
Provide post-sales follow up in accordance with the organisation’s guidelines
Respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation
Entry Requirements
Learners are assumed to:
1. Have an understanding of the organisation’s vision, mission, values, processes
and procedures
2. Have an understanding of the organization’s product and service offering
3. Have an understanding of the organization’s service excellence procedures
and practices and be able to impart service practices to peers, juniors and
subordinates
4. Have 2 years of experience in a service-related capacity
5. Be able to speak, listen and read English at a proficiency level not lower than
the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace
Literacy (WPL) Level 4