Professional Certificate in Managing Digitalisation Complexity

About This Course

As organisations embark on digital transformation, it is unavoidable that the digital leaders will have to deal with complexity. This is due to the highly VUCA (i.e. Volatile, Uncertain, Complex and Ambiguous) environment that businesses operate in today – e.g. where uncertainties and dynamic changes in the complex business environment can impact businesses, technologies and supply chains, and where future trends cannot be easily predicted due to the many ambiguous factors in play. There is a need for digital leaders to be able to manage complexity in many scenarios – for example, crisis management, complex project management and complex enterprise scaling of agile product management. While specific scenarios of complexity are important, it should be noted that complexity does not respect boundaries. An example could be that a complex project management issue may actually turn out to be an organisation-wide systemic issue that cannot just be resolved within the project context itself. Hence, it is critical that a digital leader needs to be able to manage complexity holistically as well as in specific scenarios.