Effective Conflict Resolution
Training Provider: SINGAPORE INSTITUTE OF HOSPITALITY
Course Reference: TGS-2020513149
S$131
Original: S$262
Save S$131
About This Course
This course aims at equipping supervisory staff with knowledge, skills and competencies to manage and resolve conflicts at workplace
What You'll Learn
1) Signs, stages and causes of workplace conflicts
2) Identify and resolve conflict resolution
3) Team member roles and accountabilities for resolving conflicts within the team
2) Identify and resolve conflict resolution
3) Team member roles and accountabilities for resolving conflicts within the team
Entry Requirements
N or O levels with at least 1 year of working experience. Senior staff or newly promoted supervisor
Course Details
Back to All Courses
Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
More Courses from SINGAPORE INSTITUTE OF HOSPITALITY
This course aims at equipping supervisory team members with knowledge and competency to adapt to cha...
Ability to upsell and provide suggestive selling to guests and manage their concerns or objections
The newly gained knowledge and skills of customer service will equip learners to confidently create ...