Engage in Service Innovation Initiatives
Training Provider: SINGAPORE INSTITUTE OF HOSPITALITY
Course Reference: TGS-2021002340
S$131
Original: S$262
Save S$131
About This Course
After completion of course, learner will be able to
1) recognise the importance of service innovation culture in the organisation
2) generate and evaluate potential service innovation ideas
What You'll Learn
This module is aimed at equipping rank & file team members with the knowledge, skills and competency to be able to recognise the importance of service innovation in the organisation to enable them to generate potential innovation ideas to transform the guest and/or customer experience. This is important as hotels have repeat guests and/or customers and generating innovative ideas will keep them loyal to the organisation through the enhancement of the guest and/or customer experience.
Entry Requirements
• GCE ‘N’ or ‘O’ Levels
• Have 1 year of hospitality experience in a service-related capacity.
• In their capacity as hospitality professionals (rank & file), they are deemed eligible and ready to take this course.
• Able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.
Course Details
Back to All Courses
Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
More Courses from SINGAPORE INSTITUTE OF HOSPITALITY
This course aims at equipping supervisory team members with knowledge and competency to adapt to cha...
Ability to upsell and provide suggestive selling to guests and manage their concerns or objections
The newly gained knowledge and skills of customer service will equip learners to confidently create ...