Customer Experience Innovation
Training Provider: BELLS Institute of Higher Learning Pte. Ltd.
Course Reference: TGS-2021003586
S$389
Original: S$778
Save S$389
About This Course
Before this course, service staff are unable to identify customers that need their service in order to focus their service efforts. After the course, service staff are able to identify customers that will benefit the most from their service/product and hence, focus their service efforts on.
Before this course, service staff have little to no knowledge and foresight of customer experience and are unable to provide service strategically. After this course, service staff will be able to plot their target customers’ service experience and provide service at strategically important instances to enhance their experience.
What You'll Learn
Consumer behaviour has changed, and service standards have been raised, not all establishments are aware of the importance of customer service’s impact on generating revenue, nor how to deal with it.
This course seeks to address establishments’ need for customer service training, to raise awareness and competency in handling of customer expectations, so as to increase customer satisfaction and revenue.
This course seeks to address establishments’ need for customer service training, to raise awareness and competency in handling of customer expectations, so as to increase customer satisfaction and revenue.
Entry Requirements
Language level – at least WPL Level 4 or equivalent
Educational level – Secondary School 2 school education or above
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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