Customer Management (Level 3)
Training Provider: INSKILLS TRAINING PTE. LTD.
Course Reference: TGS-2021003691
S$195
Original: S$390
Save S$195
About This Course
Manage customers with the goal of improving business relationships with customers and achieving service requirements by collaborating with customers to achieve service outcomes.
What You'll Learn
Learner will be able to:
1. Collaborate with customers to provide service follow up
2. Analyse gaps between actual service performance and organisation’s service standards
3. Deploy service quality improvement tools to improve service delivery process
4. Apply logical deduction to anticipate service abnormities
5. Facilitate generation of solutions to solve service abnormities
6. Select a solution using appropriate evaluative techniques and criteria
7. Evaluate the effectiveness of the implemented solution
1. Collaborate with customers to provide service follow up
2. Analyse gaps between actual service performance and organisation’s service standards
3. Deploy service quality improvement tools to improve service delivery process
4. Apply logical deduction to anticipate service abnormities
5. Facilitate generation of solutions to solve service abnormities
6. Select a solution using appropriate evaluative techniques and criteria
7. Evaluate the effectiveness of the implemented solution
Entry Requirements
a) Be above 18 years of age to 55 years of age with secondary school education;
b) Job role of Cleaning Supervisors, Cleaning Team Leaders, Operations Manager and new Busi-ness Owners entering the Cleaning Industry;
c) have at least 2 years of industry experience;
d) have knowledge of various cleaning chemicals used in carrying out cleaning activities
e) able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Workplace Literacy Level (WPL) 3
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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