Establish Relationships for Customer Confidence (SF) Mandarin
Training Provider: SINGAPORE NATIONAL EMPLOYERS FEDERATION
Course Reference: TGS-2021007348
S$250
Original: S$500
Save S$250
About This Course
Develop knowledge of organisation’s product or service offerings and customer profile
Establish customer rapport to build customer confidence in accordance with the organisation’s guidelines
Provide post-sales follow up in accordance with the organisation’s guidelines
Respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation
What You'll Learn
Product knowledge & service offering
Key features and benefits of product or service
New product or service offerings
Promotion packages
Warranties or guarantees
Technical support for product or service
Customers
Customer profile
Customer rapport
Customer confidence
Methods to establish rapport with customers
Post-sales follow up
Types of post-sales follow up
Types of service opportunities
Methods to respond to service opportunities
Service challenges
Triggers in the service environment such as un-trained staff, long waiting times, poor product etc
Responding to escalated service challenges
Service recovery procedures
Mutually acceptable resolutions to escalated service challenges
Key features and benefits of product or service
New product or service offerings
Promotion packages
Warranties or guarantees
Technical support for product or service
Customers
Customer profile
Customer rapport
Customer confidence
Methods to establish rapport with customers
Post-sales follow up
Types of post-sales follow up
Types of service opportunities
Methods to respond to service opportunities
Service challenges
Triggers in the service environment such as un-trained staff, long waiting times, poor product etc
Responding to escalated service challenges
Service recovery procedures
Mutually acceptable resolutions to escalated service challenges
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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