Establishing confidence and trust with customer for long-lasting relationships (Synchronous e-learning)
Training Provider: ALUE SINGAPORE PTE. LTD.
Course Reference: TGS-2021007979
S$375
Original: S$750
Save S$375
About This Course
- Customer Relationship Management (CRM) Programmes
- Customer Relationships Management Plans
- Communication Methods and Strategies
- Managing CRM programmes
What You'll Learn
The training is targeted at customer relationship managers who oversee the management of customer relationships within the organisation. In this course, learners will be introduced to the importance of customer relationship management and learn the framework to develop customer relationship management within the organisation. Learners will learn how to identify customer preferences and the different ways to maintain positive relationships with customers.
Entry Requirements
• Literacy and numeracy capabilities equivalent to level 6 and above as stated in the ES WSQ framework
• Diploma or degree qualification
• At least 2 years of working experience
• Full-time employment and supported by the employer
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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