Championing the Service Leadership (Level 5) (Asynchronous and Synchronous e-learning)
Training Provider: THE LEADERSHIP INSTITUTE PTE. LTD.
Course Reference: TGS-2021009101
S$390
Original: S$780
Save S$390
About This Course
Learners will be able to:
LO1: Develop service excellence ethos in the organization
LO2: Establish the Stakeholders’ relationship and their involvement
LO3: Creating a customer-focused environment for continual improvement
LO4: Update the customer-focused strategies with the current market trends and opportunities
What You'll Learn
Learners will be able to acquire the skills and knowledge to champion the organization’s service excellence ethos and foster a customer-centric service culture.
Entry Requirements
Academic Requirements:
• GCE O Level OR
• Nitec/Higher Nitec qualifications
Literacy Requirements:
• Obtain at least a C6 pass for English at GCE 'O' Level / a B2 for English at IGCSE OR
• Achieve a minimum band of 5 in IELTS OR
• Achieve a minimum of 110 points (computer-based)/30 points (internet-based)/250 points (paper-based) in Test of English as a Foreign Language (TOEFL) OR
• Workplace Literacy (Comprehensive) Level 7/8
Course Details
Back to All Courses
Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
More Courses from THE LEADERSHIP INSTITUTE PTE. LTD.
Manage and monitor Search Engine Optimisation (SEO)
campaigns for the organisation's digital assets...
Manage and monitor Search Engine Optimisation (SEO)
campaigns for the organisation's digital assets...
Learners will be able to:
o Assess the usage of social media for organisation
o Ass...