Build your Digital Customer Experience Plan
Training Provider: SINGAPORE UNIVERSITY OF TECHNOLOGY AND DESIGN
Course Reference: TGS-2021010314
S$270
Original: S$900
Save S$630
About This Course
Understand customer experience framework and be able to transform service experience transformation
Introduction to design thinking
Build a world class digital customer experience for your industry
What You'll Learn
According to Forrester research, Customer Experience is the North Star for digital transformation initiatives. The top three digital transformation drivers for mature businesses involve improving their customers’ experience, increasing the speed of innovation, and improving-time-to market. Customer experience has a direct impact to the success of each, it is the first step to meaningful digital transformation.
This workshop will help participants focus on CX/UX (customer experience/user experience) in building your digital strategy, you will learn why customer experience is critical and how to build an actionable digital customer experience plan for your business success.
This workshop will help participants focus on CX/UX (customer experience/user experience) in building your digital strategy, you will learn why customer experience is critical and how to build an actionable digital customer experience plan for your business success.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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